Driver Privacy Policy

To use the App, you need to be at least 18 years old and we need to process the personal information that you provide to us upon registration including, but not limited to, your name, address, cell phone number, age, details of your driver’s license and any other personal information that we may need to register you as a driver on the App. You are able to check on this information that we have for you by clicking on the “profile” tab in the App. Should any of your details change, please update them as soon as possible as if your details are incorrect, trips may not be allocated to you by the App. In addition, to monitor your behaviour and your rating as a driver, we will be tracking your trip via your cell phone as well as getting your feedback on the trip and the rider via the rating tool at the end of the App. We will need to keep that personal information that you have provided us with and consented to giving us by continuing to use the App for billing and other purposes and will be required to keep that personal information for no more than 7 years following the date of the trip to ensure that if the South African Revenue Services (SARS) or you have any queries, we are able to provide all these parties with the requisite information. We may also use the data generated by the App based on the trips you have allocated and driven via the App to send you targeted marketing and to determine whether we can provide you with any value-added services as a Go-Go driver as the Go-Go suite of services grows. We may over time de-identify your personal information and use it for analytical and statistical purposes. You agree to allow us to process your information for all the above reasons. You can opt out of the marketing of products and services at any time but you are aware that if you do so, there may be a small additional charge that may be charged and which will be payable to Go-Go as we may use advertising revenue to subsidise some of our App’s operating costs. We will only process your personal information when reasonable and as and when required so that you benefit from the App. If you do not want us to continue to process your personal information, you are entitled to deregister as a driver using the App. We will then only retain your personal information for historical purposes on the basis specified above and will either de-identify your personal information so that there is nothing linking you specifically to that data or delete it completely. At any time, if you object to our processing your personal information, we will cease to do so but that will also mean that you will no longer be able to use the App going forward and you will no longer be entitled to benefit from being hailed by a rider using the App or to participate in any benefits offered to drivers, in which case the process outlined above will apply. Whilst we have your data, we will ensure that we and third parties that we contract with conclude operating agreements, that we implement reasonable technical and organisational safeguards to protect your personal information and that we notify you either directly via your contact details, via our website, via the App and/or via the website of the Information Regulator of any data security breach; advising you how your data has been compromised and what steps we have taken to mitigate that breach.

Location information

Driver

Location data Driver: We collect drivers’ precise or approximate location data, for the purpose of enabling rides, ride tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements. GoGo collects this data when the GoGo app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device. We may also collect precise location for a limited time after you exit Driver mode in order to detect and investigate ride incidents.

Rider

Location data Rider. We collect riders’, precise or approximate location data to enable and enhance use of our apps, including to improve rides, enable safety features, and prevent and detect fraud. We collect such data from users’ mobile devices if they enable us to do so. GoGo collects such data from the time a ride is initiated, until it is finished (and may indicate such collection via an icon or notification on your mobile device depending on your device’s operating system), and any time the app is running in the foreground (app open and on-screen) of their mobile device. Riders may use the GoGo apps without enabling GoGo to collect precise location data from their mobile devices. However, this may affect features in the GoGo apps. For example, a rider who has not enabled location data collection will have to manually enter their pickup address.